Technical Writer & Trainer
teach on mars / 20 FÉVRIER 2019
disponibilité : dès que possible
contrat : cdi
région : provence-alpes-côte d'azur
e-mail du contact :

About the Role
As a Technical Writer & Trainer in the Product Management team you will be responsible for producing and delivering documentation such as user guides, in-product help pages, release notes, sample and tutorial instructions, stand-alone guides, and internal reference documentation. You will have to collaborate with product manager and customer support to identify customer needs and use cases. 

Proven ability to quickly understand deeply technical content and translate it into easy-to-understand content for a variety of users is necessary.

In charge of delivering documentation within the “Documentation/ready to release” phase of our sprints, you will have to work with all stakeholders to build the required documents before the release final date. This could include: configuration/integration documentation, system diagrams, database documentation guides, API documentation, developer guides, and/or other highly technical content.

In addition to the documentation you will be in charge of developing, organizing and delivering technical training programs, related materials and/or interactive courseware for internal employees.


Required Knowledge, Skills, and Abilities

  • English native or bilingual proficiency (French/English) with excellent spelling and grammar.
  • University degree in Computer Science, Engineering or equivalent preferred
  • 5+ years relevant work experience in the areas of technical support, product documentation, and technical writing, preferably in a cloud-based enterprise software company
  • Excellent written and verbal communication skills, including the ability to communicate complex technical information clearly and concisely
  • Experience developing online help or websites and using graphics software such as Photoshop.
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